FAQ GuangZhou Joyfuncade Electronic Co., Ltd.

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Faqs

What is not covered under the standard 1-year hardware warranty?

The 1-year hardware warranty does not include:

1.VR glasses/headsets.

2.“Consumable parts” (listed by device type below).

3.Any damage caused by the customer (“man-made damage”).

Is software covered under warranty?

Yes! We provide free lifelong software service, technical support, and updates for all customers. Software issues are typically resolved remotely.

How long is the hardware warranty?

We provide a one (1) year warranty for hardware components, starting from the date the equipment is shipped from our factory. (Exclusions apply - see Q3 & Q4).

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